Created and Adopted By

MUSKEGO PUBLIC LIBRARY BOARD

Revised, August, 2004

POLICY OF THE MUSKEGO PUBLIC LIBRARY BOARD

SECTION 1: MISSION STATEMENT AND OBJECTIVES:

1.0 Mission Statement: The mission of the Muskego Public Library is to provide quality materials and services which fulfill educational, informational, cultural and recreational needs of the entire community in an atmosphere that is welcoming, respectful, and businesslike.

1.1 General Library Objectives:

1.1.1 To assemble, preserve and administer, in organized collections, books and related educational materials, in order to promote, through guidance and stimulation, the communication of ideas, an enlightened citizenry and enriched personal lives.

1.1.2 To serve the community as a center of reliable information.

1.1.3 To provide a place where inquiring minds may encounter the original, sometimes unorthodox and critical, ideas so necessary as correctives and stimulants in a society that depends for its survival on the free competition of ideas.

1.1.4 To support educational, civic, and cultural activities, groups and organizations.

1.1.5 To provide opportunity and encouragement for children, young people and adults to participate in life-long learning.

1.1.6 To seek continually to identify community needs, to provide programs of service to meet such needs, and to cooperate with other organizations, agencies, and institutions which provide programs or services to meet community needs.

1.1.7 To assemble and preserve as completely as possible the records and other historical material of Waukesha County in general, and Muskego in particular.

1.1.8 To provide opportunity for recreation through the use of literature, music, films and other art forms.

1.2 General Service Objectives: Service to Muskego Public Library patrons shall be provided by:

1.2.1 Logical organization of all types of materials for convenient use through shelf arrangement, classification and cataloging.

1.2.2 The lending of all types of materials, so that they may be used in the location and at the time suited to each individual.

1.2.3 The provision of reference and information services designed to locate and disseminate facts as needed.

1.2.4 Guidance to individuals in the use of educational and recreational materials.

1.2.5 Stimulation of use and interpretation of materials and services through publicity, displays, bibliographies, storyhours, booktalks, book and film discussions, and other appropriate means, either in the library, or in community organizations.

SECTION 2: CREATION OF LIBRARY BOARD POLICY:

2.0 This policy is intended as a living document, and thus is meant to be under continuous revision, as demanded by circumstances.

2.1 Any Library Board member, library staff member or library patron can propose changes in or amendments to the policy.

2.2 Such changes must be placed on the agenda in the regular manner, and considered at a Library Board meeting.

2.3 If the wording to a policy change or addition cannot be readily agreed upon at the board meeting, the Library Board President shall appoint an ad hoc committee to formulate the wording, their report to be presented at the next regular meeting of the board.

2.4 Amendments to the policy under formulation may be offered at this meeting, and if their wording is agreed upon by a majority vote of those present, they will be considered a part of the policy under formulation, and adopted at that time.

2.5 Changes in or additions to the policy are passed after two readings and a majority vote of the members present. If an emergency is deemed to exist, new policy may be adopted after one reading, with the unanimous approval of those present.

SECTION 3: POLICIES GOVERNING LIBRARY BOARD ORGANIZATION:

3.0 Purpose: To govern, to protect and to provide representative citizen control over properties and functions of the Muskego Public Library.

3.1 Membership:

3.1.1 There shall be seven (7) appointed Library Board members of either sex. In addition, one school administrator to represent the public school district, and one Common Council member shall be appointed to the board. The Mayor proposes candidates for appointment to the Library Board, and these appointments are submitted to the Common Council for approval.

3.1.2 Five (5) or more members shall constitute a quorum.

3.1.3 No compensation shall be paid to members of the Library Board, but they may be reimbursed for travel and official representation at trustee meetings to which they have been appointed.

3.1.4 Orientation of new members shall be accomplished by use of official materials available from the Library Director.

3.1.5 Three absences in one calendar year without prior notification shall constitute grounds for recommendation for removal by the Muskego Common Council.

3.2 Meetings:

3.2.1 Time and place of regular meetings shall be designated at each annual re-organizational meeting in July.

3.2.2 Special meetings may be requested by any member, who shall ask the President to institute proceedings.

3.2.3 The agenda shall be received by board members at least one day before the meeting.

3.3 Construction of the Agenda:

3.3.1 The Library Director, in consultation with the President of the Library Board, shall prepare the agenda.

3.3.2 Anyone wishing to place an item on the agenda must call the office of the Library Director at least five days prior to the meeting.

3.3.3 The order of business may be changed at a regular Library Board meeting by consent of the majority of Library Board members present.

3.3.4 It is the intent of the Library Board to facilitate expressions of concern and sharing of information by visitors to board meetings, and an opportunity for such expression is provided under the section of the agenda labeled "Guest Comments" in accordance with the Wisconsin Open Meeting Law.

3.3.5 Should items introduced by visitors not appear on the agenda, and be characterized as specific complaints in respect to library operations, it shall be board policy to refer such questions to the appropriate staff member/s for resolution. Subsequently, should the situation require it, there is ample provision for further consideration by the Library Director and eventually the Library Board.

3.4 Policy on Conflict Resolution:

3.4.1 The citizen, library user, Library Board member, library staff member, city official or other person shall state his/her case, grievance, or problem verbally or in writing. In all cases, oral statements shall not exceed five minutes.

3.4.2 The Library Director and/or any other appropriate staff member/s shall make his/her reply, which may or may not be accompanied by written documentation. In all cases, oral statements shall not exceed five minutes.

3.4.3 Each Library Board member shall have three minutes to make any relevant statement. Written statements may also be accepted from any Library Board member unable to attend the meeting in person. Verbal statements may also be accompanied by written documentation.

3.4.4 If it is determined that the library staff or Library Board needs to research the circumstances surrounding the dispute, or to consult legal counsel, especially if this meeting is the first the staff have heard of the matter, time shall be granted, and the dispute will be tabled to appear on the next month's meeting agenda, and steps 1-3, above, shall be followed again.

3.4.5 Upon completion of step 4, if it is necessary, or step 3, if it is not, a motion shall be made and seconded as to how the Library Board wants to resolve this dispute.

3.4.6 Amendments to the motion may be presented if seconded, and will be adopted if subsequently moved by majority vote.

3.4.7 The motion, or amended motion, will be put to a vote.

3.4.8 The above seven steps will close the appeal process. A written follow-up will be sent to the person making the complaint, along with a copy of the relevant Library Board meeting minutes and any other supporting documentation within thirty days.

3.5 Election of Officers:

3.5.1 The Library Board President shall appoint a nominating committee at the May meeting, who will propose a slate of officers for the coming year.

3.5.2 This nominating committee will present its report at the June meeting.

3.5.3 Election of officers shall take place annually, after formation of the new board in July.

3.5.4 The officers shall be a President, Vice President, Secretary and Treasurer, and shall be elected by a majority vote of the board members present. Vacancies in office shall be filled by vote at the next regular meeting of the board after the vacancy occurs.

3.6 Duties of Officers:

3.6.1 The President shall conduct meetings, determine agenda with the Library Director, appoint committees, act ex-officio on all committees, and act as direct liaison with the Mayor and Common Council.

3.6.2 The Vice President shall assume all duties of the President, in the absence of that officer.

3.6.3 The Secretary shall record minutes of all meetings and mail, fax, e-mail, or bring a copy to the library as soon as possible after the board meeting, so that the library staff may distribute copies to board members and city officials. The Secretary shall assume the President's duties in the absence of that officer and the Vice President.

3.6.4 Before each Library Board meeting, the Treasurer shall check over vouchers payable and report the amount of expenditures made during the previous month.

3.6.5 In the absence of all four officers, the Library Board members present shall elect a temporary President.

3.7 Relationship Between Volunteers, Friends of the Library, and the Library:

3.7.1 The Library Board encourages individuals and groups to volunteer their time and efforts in the service of the Muskego Public Library. The library’s workflow is constant, but varied, and it is understood that volunteer activity is meant to supplement work done by paid staff, not to replace it.

3.7.2 In appreciation of volunteer services, the Library acknowledges the need to provide for appropriate recognition befitting the benefit to the library and the communities it serves. Annual recognition will be given based on the number of hours of service. The Friends of Muskego Public Library have agreed to assume this task, by setting aside annual funds for the purchase of a gift certificate or other item for each active volunteer.

3.7.3 A library friends group is a formal association of people who unite to plan and execute, in conjunction with the library director or her/his designee, programs and events to benefit the library. In particular, a friends group is often heavily involved in fund-raising for the library and often oversees periodic book sales. Friends groups always serve at the pleasure of the library board, which is the only body with legal authority to set policy for the development of the library.

3.8 Library Trust Fund:

3.8.1 Trust Fund Resolution, Adopted Revision, January, 1988

3.8.2 The Muskego Public Library Board of Trustees establishes a trust fund pursuant to Wisconsin Statutes, Chapter 43 (Libraries), Sec. 43.58. The trust funds may be used to automate or expand the existing library, build a new library, automate or furnish a new or expanded library or purchase land for a new library. The Library Board has exclusive control of the expenditures of these funds for the above purposes. The Treasurer of the City of Muskego, who is bonded, shall deposit, invest and report to the Library Board on request, the status of the funds. The Library Board also determines where trust funds shall be invested. The City Treasurer shall disburse these funds only under the direction of the Library Board.

3.8.3 If no such automation or expansion is undertaken within ten years of the adoption of this resolution, the funds may be used at the discretion of the Library Board for any library purpose above and beyond the normal library operating budget.

3.8.4 Contributions to this trust fund are exempt from state and federal taxes to the extent allowed by law.

3.8.5 This resolution supersedes the previous one adopted in 1983.

SECTION 4: POLICIES GOVERNING OPERATION:

4.0 Established Policy:

4.1 The Library Board shall appoint a Library Director and such assistants and employees as they deem necessary, and prescribe their duties and compensation in accordance with procedures established by the City of Muskego.

4.2 The Library Board shall have exclusive control of the expenditures of all funds collected, donated or appropriated for the library fund, and of the purchase of a site, and the exclusive charge, control, and custody of all lands, buildings, money or other property, devised, bequeathed, given or granted to, or otherwise acquired by or leased by the municipality for library purposes. The Library Board shall set all fees. These are reviewed annually, and a copy of the current fee schedule is appended to the Library Board policy.

4.3 The Library Board shall maintain membership in such professional library associations as the Library Board deems necessary.

4.4 The Library Board shall comply with the following Common Council rulings on financial procedures:

4.4.1 No change made involving expenditures over the budgeted amount without council approval.

4.4.2 No changes involving salaries without council approval.

4.4.3 No changes made in job positions without council approval.

4.4.4 Replacement money for lost or damaged books is to be credited to print materials account, which will then be available for new or replacement copies.

4.5 All official communication between the city government and the library shall be in writing.

4.6 Fines and fees:

4.6.1 Borrowing privileges, for holders of library cards, shall be suspended whenever the maximum amount of fines, as listed in the current fee schedule, Appendix A, has been reached. Fines accrued by minors are the responsibility of their parents or guardians.

4.6.2 The charge for lost or damaged materials is listed in the current fee schedule, Appendix A.

4.6.3 The Library Board shall set all fees. These are reviewed annually, and a copy of the current fee schedule is appended to the Library Board policy.

4.7 Borrowers’ cards:

4.7.1 Muskego residents or property owners, employees of the City of Muskego, employees of the Muskego-Norway School District, or those employed by private or parochial schools located in the city, and their families living in the same household, persons served by the Waukesha County Federated Library System, or by any counties which have reciprocal borrowing agreements with WCFLS, are issued free borrower cards, upon their presenting identification, which includes a home address.

4.7.2 All others are charged an annual, non-refundable, fee, which entitles the holder/s access to all materials and services enjoyed by other borrowers.

4.7.3 The cardholder or legal guardian agrees to pay any fines for items returned overdue and to pay replacement charges for materials lost, damaged, or stolen.

4.7.4 A library card may be used only by the person to whom it is issued. It is not transferable.

4.7.5 The library card remains the property of the Muskego Public Library and a replacement fee for lost cards is charged. If the card is lost or stolen, the library must be notified immediately; otherwise the cardholder is responsible for any unauthorized use of the card.

4.7.6 A current library card is necessary to check out materials.

4.8 Business Cards:

4.8.1 Business cards may be issued to any industry, business, or professional service which owns or rents space in the City of Muskego or in an area which maintains an intersystem borrowing agreement with Waukesha County.

4.8.2 Application: A letter written on the company's letterhead requesting a library card for company use must be addressed to the library, stating that the company will assume responsibility for all library materials charged against the business card. Also, the letter must bear the signature of at least one responsible company official, such as President.

4.8.3 The card must be kept by the company, who may allow its employees to use the card under such conditions as the company may establish for its own protection. The use of the card is the company's responsibility.

4.8.4 The company will be treated in the same manner as other library users in regard to library services, rules and fees.

4.9 Audio-visual Equipment Loan:

4.9.1 Most large or bulky audio-visual equipment must be used within the building. Audio-visual equipment which circulates will be loaned under the following conditions:

4.9.2 Local community service organizations may borrow the item/s.

4.9.3 The representative from the organization who picks up the item/s must be a registered Muskego Public Library cardholder, and must present the card at the time of checkout. The representative must also read and sign a loan form.

4.9.4 The representative may then be required to receive instruction in the equipment’s operation.

4.9.5 The loan will be for no more than a week at the discretion of the librarian in charge.

4.9.6 Equipment is loaned on a "first come, first served" basis. Reserves for the equipment will be taken.

4.9.7 The overdue fine on the A-V equipment is $5.00 per day.

4.9.8 The organization shall be held responsible for extraordinary wear or damage to the machine. Ordinary maintenance costs, such as the replacement of burned-out bulbs, shall be the responsibility of the library.

4.10 Photocopy Services:

4.10.1 Photocopy services will be made available under the following conditions:

4.10.2 Equipment must be operated by the individual. Assistance by library staff will be dependent upon staff availability.

4.10.3 Per-copy charges, as established by the library board, must be paid on receipt of copies.

4.10.4 City of Muskego officials will be served as outlined above. In lieu of cash payments, officials conducting municipal business may show their identification at the library circulation desk.

4.11 Personnel Hiring Policy:

4.11.1 In the selection and filling of full-time, part-time, and less-than-part-time positions at the Muskego Public Library, the following procedure shall be observed:

4.11.2 Acceptance of applications and pre-screening will be the responsibility of the Library Director.

4.11.3 A minimum of two candidates for any full-time position will be interviewed by the Library Director, who will then make a selection.

4.11.4 The Library Director will select all employees, and make a recommendation to the Library Board for final approval of the person the Director wishes to be hired.

4.11.5 The Library Director shall have the authority to make all hiring and firing decisions in accordance with municipal policy and the guidelines laid down in the current labor agreement. A non-bargaining unit employee adversely affected by such a decision may file an appeal to the Library Board pursuant to the city's Administrative Review Procedure.

4.12 Library Records Policy:

Muskego Public Library observes state and federal laws regarding the disclosure of personal information in library records.

4.12.1 The Muskego Public Library Board specifically recognizes that its records are confidential in nature. Confidential records include but are not limited to circulation records, registration records, reference requests, reference and Internet searches, computer signup sheets, and interlibrary loan requests.

Legislation such as the USA PATRIOT ACT expands the scope of inquiries by law enforcement into library records, but library users’ rights to privacy and confidentiality remain unchanged.

4.12.2 All library workers are advised that confidential records shall not be made available to private citizens or any agency of state, federal or local government, except pursuant to such process, order or subpoena as may be authorized under the authority of, and pursuant to, federal, state or local law relating to civil, criminal or administrative discovery procedures or investigatory power.

In the event of a request for information about a confidential record, from a federal, state, or local enforcement agency, staff should contact the Library Director or designate. The director will request legal advice from the city’s attorney. No action should be taken without the Director's authorization.

4.12.3 The Muskego Public Library Board resists the issuance or enforcement of any such process, order or subpoena until such time as a proper showing of good cause has been made in a court of competent jurisdiction.

4.13 Materials Selection Policy:

4.13.1 Books and other library materials shall be chosen for values of interest, information, and enlightenment of library users. In no case shall materials be excluded because of the race, sex, age, disability, sexual orientation, nationality or political or religious views of the person/s responsible for the creation of such material.

4.13.2 There shall be the fullest practicable provision of material presenting all points of view concerning the issues and problems of our times: international, national and local. Books and other media of sound factual authority should not be proscribed or removed because of partisan or doctrinal disapproval. The presence or absence in the collection of a material does not signify library approval or disapproval of that material or the point/s of view contained within.

4.13.4 Censorship of materials must be challenged by libraries in maintenance of their responsibility to provide public information and enlightenment through words and images.

4.13.5 The Muskego Public Library recognizes that some materials may be seen as controversial, and that any given item may offend some patrons. Selection of materials will not be made on the basis of anticipated approval or disapproval, but solely on the basis of the principles set forth in this policy. No material shall be judged for exclusion by taking single passages or portions out of context, and basing condemnation of the material on the same.

4.13.6 The Muskego Public Library Board is in agreement with the attached American Library Association's Bill of Rights and the Freedom to Read Statement. In addition, selection of library materials will not be influenced by the possibility that they may come into the hands of children or young adults, since the responsibility for the monitoring of materials chosen by minor children lies with the parent/s, legal guardian/s or caregiver/s of those children, and not with the library or its personnel.

4.13.7 Budgeted funds shall be used to provide an adult materials collection that will meet the educational, informational, cultural and recreational needs and interests of library users. The juvenile collection shall provide materials which represent the best available to enrich young people’s literary and artistic tastes, to satisfy their informational needs, and to provide recreational reading for all levels of growth.

4.13.8 Books and other media shall be selected by the adults' and children's librarian/s, as recommended by the use of standard reviewing journals, bibliographies and the services of professional library consultants, in so far as they are practicable and needed. Ultimate responsibility for materials selection rests with the library director.

4.13.9 An up-to-date, attractive and currently useful collection shall be maintained through a continual discarding and replacing process, following recognized guidelines relating to currency, physical condition, and frequency of use. Discarded items shall be offered to the Friends of Muskego Public Library for use in their booksale/s.

4.13.10 Interlibrary loan services shall be utilized to provide patrons with technical and limited-interest materials which do not justify purchase with budgeted funds.

4.13.11 Gifts of money, books and other material will be accepted by the library with the understanding that the library may do with them as it sees fit. The Library Board reserves the right to refuse any gift.

4.13.12 Materials to be purchased with gift money will be selected as designated by the donor, provided such designation is not contrary to the materials selection policy.

4.13.13 The library will not accept for deposit materials which are not outright gifts.

4.13.14 Gift values (for tax purposes) must be established by the donor. A letter acknowledging receipt of a gift will be given on request of the donor.

4.13.15 It is understood that this materials selection policy covers all forms of media now available, and any which may become available in the future. These include books, pamphlets and government documents, serials, periodicals and newspapers, recordings, audio and videocassettes, films, and any other print, electronic, audio or visual media not enumerated.

4.13.16 The Muskego Public Library recognizes the importance of non-book materials, both as a supplement to its book collection, and in its concept of service. Selection criteria for this media follows the same guidelines as for books. In general, audio-visual materials are to be evaluated on excellence of interpretation and technique, the importance of the artist, the technical quality of the material, need based on public request and present holdings, and budget constraints.

4.14 Requests for Reconsideration of Library Materials: It shall be the policy of the Muskego Public Library Board that the following procedure be implemented and followed:

4.14.1 Patron questions presence of material in our collection.

4.14.2 Patron must fill out the "REQUEST FOR RECONSIDERATION" form completely for the matter to be taken further.

4.14.3 Patron is given copies of the materials selection policy and this written procedure so s/he can see the steps (and time-frame) involved in the reconsideration process. In this way, s/he will know there will be a structured follow-up to his/her concern.

4.14.4 The Library Director evaluates the material, gathers reviews and brings the completed "REQUEST FOR RECONSIDERATION..." form to the Library Board at the next regularly scheduled meeting practicable.

4.14.5 Copies of the librarian's written evaluation, her/his recommendation for action to be taken and copies of reviews from standard sources will be given to the Library Board for review. It is understood that they will wish to re-familiarize themselves with the materials selection portion of the Library Board policy during this time.

4.14.6 At the next regularly scheduled meeting, having read the policy, the reconsideration request form, the gathered book reviews and the Library Director's written recommendation, the Library Board will make a decision, voting to:

4.14.6.1 Leave the material in the collection, or withdraw it from the collection, solely on the basis of what they have read, or:

4.14.6.2 Appoint a three-member ad hoc committee comprised of Library Board members to evaluate the material and report on it at the next meeting. Included in their report will be a recommendation for action.

4.14.7 The full board will vote on the committee's recommendation at the following meeting, and that vote will be final, either retaining or rejecting the material for/from the collection.

4.14.8 The patron making the original request for reconsideration shall be notified in writing by the Library Director as to the outcome of the reconsideration process, and will receive copies of all supporting documentation.

4.14.9 Request for reconsideration form: See policy/procedure book for current form.

4.15 Policy on Requests for Materials NOT Included in the Collection:

4.15.1 The needs of the community as a whole, the limitations of book budget and shelf space must be weighed against the requests of individuals or groups for extensive coverage of any one field, or the inclusion of any material that is very expensive or of a highly specialized nature.

4.15.2 Patrons should be fully informed of the availability of interlibrary loan services, which can provide the specialized materials which cannot be included in the local library's collection.

4.16 Handling Problem Behavior:

4.16.1 General comments:

4.16.1.1 Keeping the library a peaceful and secure place is the responsibility of every staff member. Every library worker is expected to be aware of the provisions of this policy, and is expected to play a part in keeping the library as pleasant an environment for the public as possible. Your responsibility applies to the library, as well as to the remainder of the building. Any illegal or dangerous activities observed should be immediately reported to the police department. See “illegal behavior,” below.

4.16.1.2 Know who is in charge and available in the building on any given day.

4.16.1.3 Take the time to evaluate the situation before you react. Assess the seriousness of the situation, then take immediate action. Ignoring a problem does not make it go away. On the contrary, it may escalate.

4.16.1.4 Conduct yourself in a manner that is designed to reduce rather than increase tension. Maintain a calm, non-judgmental manner. Remember that the problem behavior is not directed at you personally. Staying calm will often help defuse an unpleasant situation and will allow you to exercise better judgment.

4.16.1.5 Explain your position in clear, firm language. It is important that the problem causers see you taking charge. Don't be hesitant or appear unsure of yourself. Avoid a loud tone of voice or phrases that might be considered moralizing or condescending. Do not lose your temper or let yourself get drawn into an argument. Simply repeat your position firmly, if necessary.

4.16.1.6 Present suitable alternatives, if possible.

4.16.1.7 Give sanctions. Let the person causing the problem know clearly what will happen if the behavior persists. Example: "You will have to leave the library." Never touch a patron, such as taking his/her arm to escort him/her from the library.

4.16.1.8 Be supportive of your co-workers. No one should feel alone on the front lines. When any staff member becomes involved in a difficult situation, others in the vicinity should stop what they are doing and lend support, even if it is in a non-verbal way. Do not hesitate to call another staff member to back you up. Go to the aid of another staff member when necessary. Support and teamwork are especially important if you have any suspicion that the patron may become violent.

4.16.1.9 Call outside help if necessary. If you have warned a patron with no result, call the librarian on duty and relate the situation to her/him. Generally, this staff member will be the one to call the police. However, in the case of an obvious emergency, no staff member should hesitate to call the police. Safety is more important than protocol.

4.16.1.10 File an incident report. Whenever a problem arises, make a written report of the circumstances to the library director.

4.16.2 Examples of problem behavior:

PROBLEM BEHAVIOR

4.16.2.1 CHATTY PATRONS: Lonely people and people with mental disabilities, whose need for attention is often great, are attracted to public libraries. We must be patient with these patrons, while not allowing them to take up large amounts of our time.

4.16.2.1.1 Politely and firmly discourage long, irrelevant conversations. If a person persists, remind them politely that you have to return to work or help another patron.

4.16.2.2 DISRUPTIVE CONDUCT: Disruptive conduct is any behavior which impedes the normal functioning of the library. This would include, but not be limited to, loud talking and laughing, fighting, throwing objects and boisterousness.

4.16.2.2.1 Loud talking and laughing: Since it is difficult to maintain a consistent noise or quiet level, and sensitivity to noise varies from one person to another, the focus will be on whether one person or group is heard above the general noise level in the library at a particular time. People conversing in louder tones than the general noise level should be requested to lower their voices. ONE WARNING AND OUT.

4.16.2.2.2 Use of cellular phones, pagers, and similar devices: These devices should be silenced upon entering the library. Courtesy for other library users who may be trying to read, study, or concentrate requires that conversations be held outside the library. People conversing in louder tones than the general noise level should be requested to lower their voices or leave the library. ONE WARNING AND OUT.

4.16.2.2.3 Fighting: Whether real or pretend: NO WARNING - OUT.

4.16.2.2.4 Throwing objects: This would include wadded up paper, paper airplanes, and other small objects. ONE WARNING AND OUT. With larger objects, or anything that could cause injury: NO WARNING - OUT.

4.16.2.2.5 Possession of weapons: No person shall possess or use a weapon, facsimile weapon or firearm in the library, on library premises, at any library-sponsored function or event, or while under the supervision of library personnel. NO WARNING—OUT.

4.16.2.2.5.1 Exhibiting any tool or other item in a threatening manner is not allowed. NO WARNING—OUT.

4.16.2.2.5.2 Definitions:

4.16.2.2.5.2.1 WEAPON: Any object which, by the manner in which it is used or intended to be used, is capable of inflicting bodily harm or could pretend to be capable of inflicting bodily harm or endangering the health and safety of library users or staff.

4.16.2.2.5.2.2 FACSIMILE WEAPON: May be a toy gun, water gun, non-working replica of a weapon, cap gun, popper, war souvenir or any other object which could reasonably be mistaken for an actual weapon regardless of whether it is manufactured for that purpose.

4.16.2.2.5.2.3 FIREARM: Any weapon which will, or is designed to, or may readily be converted to expel a projectile by the action of an explosive; the frame, or receiver of any such weapon; any firearm muffler or firearm silencer; any destructive device (including any explosives or chemical weapons).

4.16.2.2.5.3 Weapon(s) or look-alike weapon(s) confiscated from a library user shall be reported to parent(s)/guardian(s) and to law enforcement authorities. Disciplinary measures may include immediate expulsion from the library.

4.16.2.2.5.4 Anyone who possesses a firearm while at the library, or under the supervision of a library authority, shall be expelled from the library for not less than one year. This expulsion may be modified on a case-by-case basis.

4.16.2.2.5.5 Policy exceptions include:

4.16.2.2.5.5.1 Weapons under the control of law enforcement personnel

4.16.2.2.5.5.2 Weapons properly registered and handled during the community use of library facilities.

4.16.2.2.5.5.3 Theatrical props used in appropriate settings

4.16.2.2.5.5.4 Items pre-approved by the library director or her/his designee as part of a presentation under staff supervision. (Firearms and ammunition together will never be approved as part of a presentation.) The weapon shall be kept in the possession of the librarian-in-charge, except during the actual demonstration or presentation.

4.16.2.2.5.6 Employees violating this policy shall be disciplined in accordance with employee policies and bargaining agreements and shall be referred to law enforcement officials for prosecution.

4.16.2.2.5.7 Any other person violating this policy shall be referred to law enforcement officials for prosecution.

4.16.2.2.5.8 Appeal: Any person permanently banned from the library by action of the staff may request a hearing on the propriety of that ban before the Library Board at its next regularly scheduled meeting.

4.16.2.2.6 Boisterous behavior: This would include running, horseplay, and annoying other patrons. ONE WARNING AND OUT.

4.16.2.3 Using obscene language: This is difficult, because "obscene" is defined as anything "grossly repugnant to the generally accepted notions of what is appropriate." A word may be obscene to one staff member and not another. For the purpose of this policy, obscenity may be defined as language or gestures which convey a sexually explicit message or describe intimate bodily functions in a coarse or crude manner. NO WARNING - OUT.

4.16.2.3.1 No staff member should be subjected to verbal abuse, whether obscenity is involved or not. Interrupt the patron and say, "Your language and behavior are inappropriate. You must either stop or come back when you are calmer." If the person persists, notify the librarian in charge, who will ask the person to leave the library.

4.16.2.4 SOLICITATION: This includes selling anything, such as raffle tickets or candy, for personal gain or for a charitable cause, and begging, surveying, panhandling, circulating petitions or political campaigning. Activities sponsored by the library are not included in this prohibition. ONE WARNING AND OUT.

4.16.2.5 EATING AND DRINKING: Eating and drinking of food and beverages is not allowed in the library. If patrons violate this rule, it may be they are unaware of it. Remind them of the policy, and if they do not comply, ask them to leave. ONE WARNING AND OUT.

4.16.2.6 SMOKING: No smoking or otherwise using tobacco or other substances in the form of cigarettes, cigars, pipes, snuff, etc., is permitted in the library. ONE WARNING AND OUT.

4.16.2.7 SLEEPING: Sleeping is not allowed in the library. However, a patron may become drowsy and doze off momentarily while reading. This regulation pertains to those who are noisy, sprawled on the floor or furniture, or generally disturbing other patrons. Awaken them by speaking to them. Do not touch or shake them. They should be asked if they are ill, and told to stay awake. ONE WARNING AND OUT.

4.16.2.8 LOITERING: Loitering is defined as remaining or wandering in a public place without any apparent legitimate reason. Anyone who mills about or sits doing nothing for 10 to 15 minutes should be considered loitering. ONE WARNING AND OUT.

4.16.2.9 MOVING FURNITURE: Chairs, tables and other furniture are not to be moved without the permission of a staff member. ONE WARNING AND OUT.

4.16.2.10 RUNNING AND PLAYING This is distracting to other patrons, and dangerous, as it can lead to accidents. The degree to which this can be tolerated will depend on the age of the patron. Small children may need to be guided into more appropriate use of the library. If their behavior is creating a problem, parents should be told. Older children who seem to view the library as a playground should be reminded that running and playing are not allowed. ONE WARNING AND OUT.

4.16.2.11 SKATES, SKATEBOARDS, SCOOTERS, AND SIMILAR NON-MOTORIZED DEVICES Concern for the safety of pedestrians, drivers, and skaters means that use of skates, skateboards, scooters, and similar non-motorized devices is prohibited on library property during library operation hours. The library parking lot is posted to that effect, and violations will be prosecuted.

4.16.2.12 PETS: Animals are not allowed in the library. The only exceptions are service animals, such as seeing eye or hearing assistance, or seizure disorder detection dogs. Anyone entering the library with a pet should be asked to leave. NO WARNING - OUT. If the patron returns without the pet, s/he should, of course, be allowed to use the library.

4.16.2.13 NO SHOES OR SHIRT: Patrons are not permitted in the building without shoes or shirt. Remind the patron of the rule. If they have no shoes or shirt with them, they will have to leave at once. ONE WARNING AND OUT.

4.16.2.14 FEET ON TABLES OR CHAIRS: Placing feet, whether bare or shod, on tables or chairs, is prohibited. A staff member should remind the patron of this rule. ONE WARNING AND OUT.

4.16.2.15 LEAVING CHILDREN UNATTENDED: The younger the child, the more difficult the problem. Staff are far too busy to function as baby sitters. This situation could be potentially dangerous, as the child may be injured, become ill, or leave the building. Any unattended child should be brought to the attention of the librarian in charge, who will attempt to locate the parents within the library. If they are located, explain firmly that the library cannot be responsible for their child, and cannot care for him/her.

4.16.2.15.1 If parents cannot be located, the staff member in charge should call the police. A staff member should remain with the child until authorities arrive. Under no circumstances should a staff member drive a child home.

4.16.3 ILLEGAL BEHAVIOR: Some behavior is not merely disruptive, but is also against the law, and should be handled in a different manner. If you witness illegal behavior, report it to the librarian in charge. This staff member will generally notify the police. In the case of an obvious emergency, any staff member may call the police. Examples of illegal behavior include:

4.16.3.1 BATTERY (ASSAULT) Whoever causes bodily harm to another by an act done

with intent to cause bodily harm to that person so harmed.

Wisconsin State Statute - 940.12.

4.16.3.2 CRIMINAL DAMAGE Whoever intentionally causes damage to any

TO PROPERTY physical property of another with out that person's

(CRIMINAL MISCHIEF) consent. (This includes the property of Muskego Public

Library.) Wisconsin State Statute - 943.01.

4.16.3.3 DISORDERLY CONDUCT Whoever in a public or private place, engages in

(DRUNK AND/OR) violent, abusive, indecent, profane, boisterous, unreasonably loud

or otherwise disorderly conduct under circumstances in

which the conduct tends to cause or provoke a

disturbance. Wisconsin State Statute- 947.01.

4.16.3.3.1 Drunkenness is not a violation, unless the drunken person is disorderly.

4.16.3.4 HARASSMENT Whoever with intent to harass or intimidate another person

by actual or threat of physical contact or repeated conduct

which harasses or intimidates the person and which

serves no lawful purpose. Wisconsin State Statute

947.013.

4.16.3.5 PUBLIC LEWDNESS Intentionally exposes the private or intimate parts of the

body in a lewd manner in a public place. Wisconsin State

Statute - 944.20.

4.16.3.6 THEFT OF LIBRARY Whoever intentionally takes and carries away, transfers,

MATERIALS conceals or retains possession of any library material

without the consent of a library official, agent or employee

and with intent to deprive the library of possession of the

material. Wisconsin State Statute- 943.70.

4.16.3.7 THEFT (GENERAL) Whoever intentionally takes and carries away, uses,

conceals, or retains possession of moveable property of

another without consent and with intent to deprive the owner

of possession of such property. Wisconsin State Statute - 943.20.

4.16.4 SANCTIONS:

4.16.4.1 Repeated disregard or violation of these problem behavior guidelines must be taken seriously and acted upon to prevent the behavior escalating to the point where library operations are severely disrupted and staff and the public exposed to behaviors that diminish their ability to accomplish their work or use the library in a comfortable, undisrupted and unthreatened manner.

4.16.4.2 In order to provide a means by which the response to repeated violation of the code is escalated and the seriousness of the continued activity driven home to the individual(s) involved, the following staged procedure is to be used. If an incident is deemed extremely serious and/or dangerous by the librarian in charge, some or all of the penalty stages may be skipped.

4.16.4.3 Accurate and complete record keeping is absolutely necessary to make this escalation procedure successful. An incident form should be filed at each stage of the escalation. Be aware that any written reports may be considered public records under Chapter 19 of the Wisconsin Statutes.

4.16.4.4 Sanctions:

Stage 1 The Stage 1 penalties involve a verbal warning and, in the event of repeated behavior, possible removal from the library for the week.

If, for any reason, a customer is told to leave the library as a result of their violation of a regulation, it is mandatory that an incident report be completed and filed as soon as possible.

In the case of a minor child, when practicable, a copy of the incident report should be mailed to the parent or guardian.

Stage 2 Should a customer involved in a Stage 1 incident repeat their previous behavior or engage in other problem behavior violations, the customer’s behavior is to be escalated to Stage 2. Stage 2 results in the customer being denied entry to the Library for a period of three weeks.

Again, it is mandatory that an incident report be completed and filed as soon as possible. It should be noted on the form that this is a Stage 2 violation.

The Library Director, in consultation with the involved staff and library managers, must approve the Stage 2 discipline.

If the discipline is approved, the customer will, when practicable, be given a written notice detailing the violation history along with the start and end dates of the period during which they are denied entry.

In the case of a minor child, when practicable, a copy of the incident report should be mailed to the parent or guardian.

Stage 3 Should a customer involved in a Stage 2 incident repeat their previous behavior or engage in other problem behavior violations, the customer’s behavior is to be escalated to Stage 3. Stage 3 results in the customer being denied entry to the Library for a period of six months.

Again, it is mandatory that an incident report be completed and filed as soon as possible. It should be noted on the form that this is a Stage 3 violation.

The Library Director, in consultation with the involved staff and library managers, must approve the Stage 3 discipline.

If the discipline is approved, the customer will, when practicable, be given a written notice detailing the violation history along with the start and end dates of the period during which they are denied entry.

In the case of a minor child, when practicable, a copy of the incident report should be mailed to the parent or guardian.

Stage 4 Should a customer involved in a Stage 3 incident repeat their previous behavior or engage in other problem behavior violations, the customer’s behavior is to be escalated to Stage 4, the final stage. Stage 4 may result in the customer being permanently denied entry to the Library.

Again, it is mandatory that an incident report be completed and filed as soon as possible. It should be noted on the form that this is a Stage 4 violation.

The Library Director, in consultation with the involved staff and department manager, must approve the Stage 4 discipline.

If the discipline is approved, the customer will, when practicable, be given a written notice detailing the violation history along with the start date after which they are denied entry.

In the case of a minor child, when practicable, a copy of the incident report should be mailed to the parent or guardian.

4.16.4.5 Appeal:

Any person permanently banned from the library by action of the staff may request a hearing on the propriety of that ban before the Library Board at its next regularly scheduled meeting.

4.17 Typing Room Policies:

4.17.1 Only one person may be in the room at a time.

4.17.1.2 The room is available only when the library is open.*

4.17.1.3 The user must quit fifteen minutes before closing to allow the building to be locked in a timely manner.

4.17.1.4 The user must bring his/her own supplies: paper, correcting fluid, etc.

4.17.1.5 A sign-in sheet and key will be available. Patron must show identification (library card, driver's license, state ID card, etc.) and sign in and out, returning the key upon leaving.

4.17.1.6 The room is available on a first-come basis.

4.17.1.7 No room reservations will be taken. The user is limited to two hours, unless no one else is waiting.

4.17.1.8 The patron is responsible for leaving the room and the typewriter clean, with the typewriter and the light turned off and the door locked. The room will be checked between uses. The patron is liable for any damages to the room or the equipment.

4.17.1.9 All library conduct rules apply: no smoking, no food or beverage, no pets, etc.

4.18 Posting/exhibit policy:

4.18.1 Space and staff time for posting are limited. Muskego Public Library staff shall hang or display items in accordance with the following guidelines:

4.18.2 Preference will be given to often-requested items, such as course schedules, income tax forms, and material on books, reading or libraries.

4.18.3 Items dealing with local community group activities will be posted or displayed as space permits. Materials from non-profit organizations of local interest will also be accepted under the same conditions.

4.18.4 Materials which may reasonably be construed as being political, religious, or commercial (i.e. for-profit) in nature will not be displayed.

4.18.5 Size and other physical factors will be considered, as well as staff time to keep displays arranged.

4.18.6 The library reserves the right to remove unauthorized items, to limit the length of time an item is posted, and to keep the display area neat and current.

4.18.7 Use of the display cases is governed by the following "Artist of the Month" guidelines:

4.18.7.1 Potential exhibitors must submit photographs of items they wish to display, if requested.

4.18.7.2 The designated staff member will determine if items are suitable to be displayed in the library.

4.18.7.3 The future exhibitor and the staff member will schedule the exhibit, and a confirmation letter will be sent, which will include the following information:

4.18.7.3.1 Date and time of the exhibitor's appointment to set up and take down the exhibit.

4.18.7.3.2 The size of the area available for the display.

4.18.7.3.3 Notification that a listing and description of the works must be on file at the library, along with a signed waiver form which absolves the library from responsibility in case of damage, theft or other loss.

4.18.7.3.4 A price list and information on how to contact the exhibitor may be kept at the library if the items are for sale, but the staff may in no way act as the exhibitor's agents for sale.

4.18.7.4 Decisions about postings and exhibits are made by the designated staff member. Any questions about these guidelines may be referred to the Library Board in the regular manner.

4.19 Sale items and fund-raisers policy: Muskego Public Library is sometimes asked to participate in offering items for sale or in fund-raisers. Since space and staff time are limited, the following guidelines have been adopted:

4.19.1 Preference will be given to materials related to books, reading or libraries.

4.19.2 Items offered by local community groups will be accepted as space and time permits. Materials from non-profit organizations of local interest will be accepted under the same conditions.

4.19.3 Size and other physical factors will be considered, as well as staff time to collect money and distribute the item/s in question.

4.19.4 The designated group representative must be available to answer any questions concerning the sale, must ascertain that a sufficient quantity of items is available to sell, and is responsible for remitting all funds collected to the group in question. The group representative must discuss these procedures with appropriate library staff before the sale begins.

4.19.5 Food, beverages and tobacco products will not be sold, as library policy prohibits their use on library premises.

4.19.6 The library reserves the right to refuse unauthorized items, and to limit the length of time an item is offered for sale.

4.19.7 Sale items and fund-raisers not meeting these limited conditions may be referred to the Friends of the Library Steering Committee, as that group may be interested in pursuing the fund-raising opportunity to benefit the library, independent of the Library Board and staff.

4.19.8 Decisions concerning sales are made by the designated staff member. Any questions about these guidelines may be referred to the Library Board in the regular manner.

4.20 Library Programming:

4.20.1 Library programs are offered as availability of staff, funds and other resources allows.

4.20.2 Access to programming may be limited to specific ages depending on the nature of the program, and at the discretion of the presenter or the library staff member in charge.

4.20.3 Limited space may also restrict attendance, and the Library Board supports the creation of reasonable rules in that event. For example, anyone wishing to register more than three children for one event may be required to ask if space is available before registering, or groups larger than three may be placed on stand-by to be notified the day before the program begins whether or not they can be accommodated.

4.21 Provision of Reference and Information services:

4.21.1 Reference librarians are able researchers. However, staffing levels and the press of others seeking assistance may limit the time which can be spent with each library user. To help reference librarians make the best use of their time, the following reference policies have been adopted:

4.21.2 Telephone reference questions must be limited to short, easily answered queries. (e.g. Do you have the book Charlotte's Web?; Who was the second President of the United States?)

4.21.3 Questions which require research on the part of the questioner, including consulting several books, indices or other print or electronic sources, must be handled in person. Reference librarians will instruct patrons in use of specialized reference sources, the arrangement of the library, or research strategies, but the actual work must be done by library users. This is especially true in school assignments. For students of any age, the purpose of the assignment may be to increase students' ability to do independent research. (For example, a patron may be referred to other libraries or agencies for help with questions. The librarian would suggest such avenues of further research, but it is up to questioners to pursue them.)

4.21.4 Reference questions should be answered by librarians as quickly as possible. A ten-minute maximum is recommended, but this time may be shortened or extended, due to extenuating circumstances, at the discretion of the librarian on duty. If the library is busy, and there are few staff members available, as is common on evenings and weekends, this time may be considerably diminished.

4.21.5 The same format will be followed to answer all reference questions to ensure uniform service to all patrons:

4.21.5.1 The "reference interview" takes place, wherein patrons ask their questions and the librarian asks for any necessary clarification.

4.21.5.2 The catalog, print and electronic sources, vertical files and/or special reference indices may be recommended to the library user. The librarian provides any guidance needed, but the actual searching is the responsibility of the patron.

4.21.5.3 If insufficient material is available, the librarian may recommend other agencies or sources for the patron to contact.

4.21.5.4 It is rare that advance notice is given us of a mass assignment. We encourage the dissemination of "Assignment Alert" forms, with a sample of the classroom reserve form attached.

4.21.5.5 The "Problem Form" is used to identify lacks in the collection, things and services we were asked for, but which we are not currently providing, etc.

4.21.5.6 Where appropriate, every interview will end with an offer to explore the sources available through interlibrary loan and the Waukesha County Federated Library System.

4.21.6 Limitations:

We Can't: We Can:

4.21.6.1 Prepare lengthy bibliographies on a Provide published

specific subject that would require bibliographies.

original research.

4.21.6.2 Offer original translations, except Try to locate a source for a

for an attempt at a word or phrase. translator. There is usually

a fee involved in translation

work.

4.21.6.3 Give medical advice. Provide definitions of medical

terms and answers to questions

that don't require advice or

interpretation.

4.21.6.4 Give legal opinions. Assist patrons in locating

citations from statutes, or do

limited fact-finding searches

that don't require an opinion.

4.21.6.5 Prepare an astrological chart. Provide ephemeris information,

or anything not involving

computations.

4.21.6.6 Do genealogical searches, or Provide citations to books

prepare a family tree. written about a family. We

can assist in searches for

information on a specific person.

4.21.6.7 Appraise works of art, jewelry Locate printed information if

books, or antiques. available, on current market

prices.

4.21.6.8 Do copyright and patent searches. Refer to WCFLS.

4.21.7 The role of the Internet: Electronic resources are treated like any other information source, in that librarians may be able to refer questioners to specific sites to answer a question, and they may be able to help by suggesting search terms and strategies, but they will not be able to do the actual research.

4.21.7.1 Time limitations do not allow for one-on-one instruction on the use of the computer, computer software, or Internet resources.

4.21.7.2 The Internet is not necessarily the first or only source librarians will consult to answer a question. By saying “Find this on the Internet,” you may be limiting your search options and results.

4.22 Acceptable Use Policy:

4.22.1 Provision of computer services, including Internet access, is done in accordance with the library’s mission: The mission of the Muskego Public Library is to provide quality materials and services which fulfill educational, informational, cultural and recreational needs of the entire community in an atmosphere that is welcoming, respectful, and businesslike.

4.22.2 The Internet is one of many resources available at your library. The information you seek may be found in books, magazines, or audio-visual materials. Staff will be able to help you determine which resources best fit your requirements. Please ask for assistance.

4.22.3 The Internet contains valuable information, but also contains material in graphical or text format which you may consider inaccurate, incomplete, outdated, one-sided, and/or offensive. Your use of the Internet at Muskego Public Library carries with it sole responsibility to evaluate the information you or your minor children access. Adherence to the following acceptable use guidelines is also required to ensure appropriate use of Internet or other computer-based resources within the Library.

4.22.4 Library users have the right to confidentiality and privacy. However, Internet users should be advised that because security is technologically difficult to achieve, electronic transactions and files could become public.

4.22.5 The Library provides workstations for free public access to the Internet as an informational, educational and recreational resource. The Library expects that all use of electronic information resources such as the Internet will be responsible and ethical, consistent with the purpose for which these resources are provided. This includes:

4.22.5.1 Using resources for educational, informational and recreational purposes only: not for unauthorized, illegal or unethical purposes. The library’s computers are not to be used to run one’s business. Commerce shall be limited to on-line shopping. In addition, users should be aware that the Internet may not be a secure medium for the transmission of personal information, such as name, address, or credit card number. Muskego Public Library assumes no responsibility for any damages, direct or indirect, arising from the use of its on-line resources.

4.22.5.2 Respecting the privacy of others by not misrepresenting oneself as another user; by not attempting to modify or gain access to files, passwords, or data belonging to others; by not seeking unauthorized access to any computer system, or damaging or altering software components of any network or database.

4.22.5.3 Further respecting the privacy of others using public access workstations at the library by not interfering with their use.

4.22.5.4 Making only authorized copies of copyrighted or licensed software or data. “The U.S. copyright law (Title 17, U.S. Code) prohibits the unauthorized reproduction or distribution of copyrighted materials, except as permitted by the principles of fair use. Users may not copy or distribute electronic materials (including electronic mail, text, images, programs or data) without the explicit permission of the copyright holder.” Any responsibility for any consequences of copyright infringement lies with the user. Muskego Public Library expressly disclaims any liability for responsibility resulting from such use.

4.22.5.5 Not sending, receiving, or displaying text or graphics which may reasonably be construed as offensive.

4.22.5.6 Not making unauthorized changes to the setup or configuration of the software or hardware.

4.22.6 Computer users may only save onto floppy disks. Material saved onto the C drive, or elsewhere, will be lost.

4.22.7 Although the library routinely scans for computer viruses, this will not completely protect from the possibility of getting a virus. Library users with home computers should have their own virus-checking software. The library is not responsible for damage to a person’s disk or computer, or for loss or corruption of any data that may occur from patron use of the library’s computers.

4.22.8 Computer users may not always be able to access places on the Internet. There are several reasons for this:

4.22.8.1 The library uses a commercial filter which blocks access to certain sites.

4.22.8.2 There may be too many Internet users, and the host computer may have closed or limited access to the site.

4.22.8.3 The database or resource may be fee-based, or licensed to particular institutions which require membership.

4.22.8.4 The site address may have changed, or the site may have closed.

4.22.8.5 The host computer may be down for maintenance or because of a technical difficulty.

4.22.8.6 The library’s server, network or Internet service provider may be temporarily inoperative due to system upgrades or technical difficulties.

4.22.8.7 The Muskego Public Library assumes no responsibility for the use of the Internet by minor children. Subject to the above restrictions, it is the responsibility of the parent, legal guardian or caregiver to determine what is appropriate. It is not possible for library staff to control specific information children or adults may locate on the Internet. Just as libraries do not vouch for or endorse the viewpoints of written material in their collections, they do not do so for electronic information. Selection policies which serve to govern a library's purchase of print or audio-visual materials may not always apply to material accessed electronically.

4.22.8.8 The library has chosen to install filtering software which blocks access to certain sites. This is done in an attempt to make the Internet content accessed at the library closely approximate the types of material selected for the library collection. The library does not promote particular beliefs or views, so electronic resources, like other portions of the collection, may contain unpopular or unorthodox positions on important questions. Even though a commercial filter is employed, there is no guarantee that material offensive to someone will not slip through. Parents should discuss appropriate Internet use with their children, and monitor their Internet use. Every family may want to read “My Rules for Online Safety,” as published by the National Center for Missing and Exploited Children:

4.22.9 My Rules for Online Safety:

4.22.9.1 I will not give out personal information such as my address, telephone number, parents' work address/telephone number, or the name and location of my school without my parents' permission.

4.22.9.2 I will tell my parents right away if I come across any information that makes me feel uncomfortable.

4.22.9.3 I will never agree to get together with someone I "meet" online without first checking with my parents. If my parents agree to the meeting, I will be sure that it is in a public place and bring my mother or father along.

4.22.9.4 I will never send a person my picture or anything else without first checking with my parents.

4.22.9.5 I will not respond to any messages that are mean or in any way make me feel uncomfortable. It is not my fault if I get a message like that. If I do I will tell my parents right away so that they can contact the online service.

4.22.9.6 I will talk with my parents so that we can set up rules for going online. We will decide upon the time of day that I can be online, the length of time I can be online, and appropriate areas for me to visit. I will not access other areas or break these rules without their permission.

4.22.10 Users should be aware that no filtering software is totally effective in this unpredictable and rapidly changing electronic environment. Customers may request that staff re-evaluate access to specific sites if they disagree with the filtering software’s handling of the site.

4.22.11 Library staff may impose restrictions, such as time limits, on the use of library equipment. While respecting individual users' rights to privacy, library staff reserves the right to monitor use of Internet workstations to ensure compliance with this policy. Examples of inappropriate computer use may be defined in Wisconsin statutes, e.g. obscene material, 806.05, 944.20-23, and 948.11; pornographic material, 947.013; harassment, 947.013. Staff may ask users to remove themselves from library equipment if they observe any behavior which they judge to be in conflict with this policy. Misuse or abuse of library computers or Internet access may result in suspension of Internet access or library privileges.

4.22.12 Library staff use of terminals is governed by the City of Muskego’s e-mail and Internet usage policy.

4.22.13 Policies and procedures adopted by the Muskego Public Library Board:

4.22.13.1 Patrons sign up to use the computer, signifying that the “acceptable use” policy has been read and understood. (Sign-in sheet sample attached.) They also sign out at the conclusion of their session. To protect patron privacy, sign-in sheets are destroyed daily, as soon as use statistics are gathered.

4.22.13.2 Privacy screens will be used on monitors.

4.22.13.3 A Muskego Public Library card is required in order to use the Internet.

4.22.13.4 Persons requesting computer time must be familiar with the hardware and software operation. Due to limits of staffing, librarians may be able to offer searching suggestions, but will not be able to provide extensive assistance or in-depth training. Any material on computer classes or training available in the library or in the area will be readily available.

4.22.13.5 People register for a one-hour block of time, on a first-come . . . basis. Pre-registration is not allowed. If no one is waiting, people may remain at the machines.

4.22.13.6 Paper and disks are paid for by users. Prices for printing are 10 cents per page. Spoiled copies (other than those due to printer malfunction) must be paid for. Disks are $1.00 apiece. Print jobs may be separated by (free) cover sheets, which identify the computer, but preserve patron privacy. These cover sheets also allow library staff to ensure that patrons got the correct printer output.

4.22.13.7 Personal disks may be used.

4.22.13.8 Use of personal software is prohibited.

4.22.13.9 Game-playing and gambling are prohibited.

4.22.13.10 E-mail is allowed through third-party vendors, but it will not be stored on the city’s computer.

4.22.13.11 Computers will be turned off 15 minutes before closing.

4.22.13.12 A system will be devised so staff know which computers are in use and which are free, and when a user’s time is up.

4.22.13.13 Due to space constraints, only one person at a time may be allowed at a workstation. Librarians may grant permission to have additional observers (a parent and two children, for example), but only if they determine that it will not cause disruption or congestion. The area must be kept clear for safe traffic flow, and quiet, so that other computer users will not be inconvenienced. An individual’s right to privacy while using computer equipment must also be respected.

4.22.14 Public Access/Internet Sign-in Sheet: See policy/procedure book for current form.

4.23 Library Facilities Rules and Regulations:

4.23.1 ROOM APPLICATION AND RENEWAL

4.23.1.1 All reservations for the use of library meeting rooms shall be made by mail or through the reference desk, using the appropriate application form. The request should be made as far in advance as possible. Requests are filled by date of request, with the proviso that city and library functions take priority. Meeting rooms are assigned based on the size of the group expected. “Size of the group” means the average number attending past meetings, not the group’s potential for future growth. No group may reserve every available meeting space on a regular basis. If a group wishes to reserve all available space on a regular basis, they may appear before the Library Board with sufficient justification. If a group proves larger than expected and space is available, the group may, with the approval of the librarian-in-charge, open the partition between meeting rooms to access a larger area.

4.23.1.2 Reservations are reviewed on a case-by-case basis, with the Library Board the final arbiter of any disputes.

4.23.1.3 Because the reference desk and phone are often busy, the librarian on duty will usually not be able to register the group, or make changes to registrations immediately, but will see that it is done, and a copy of the completed registration form is in the mail, within the next workday.

4.23.1.4 The conference room on the south end of the building (Room 6) may be used by city officials and employees only, and for official city/library purposes only.

4.23.1.5 Reservations must be renewed annually between October 1st and January 1st. An application form will be available on request. Dates for the next year may not be approved prior to November 1st. Groups that have met here on a regular basis during the prior year will automatically be sent a renewal packet in fall.

4.23.2 ELIGIBILITY

4.23.2.1 Meeting rooms shall be used only by non-profit civic groups which are City-of-Muskego-oriented, and/or whose efforts are directed to the civic welfare of the community, works of charity and general cultural or educational interest and benefit. For the purposes of this policy, a “group” is defined as three or more people.

4.23.2.2 Use of rooms by political, commercial, or labor groups, other than Muskego municipal employees, is prohibited, with the exception that the rooms may be used by local businesses for training, seminars, or workshops, which are intended for their employees, upon payment of the current room-use fee.

4.23.2.3 Use of rooms for the purpose of individual or joint solicitations for funds, alms giving, sales of merchandise, seeking of gifts or requests, etc. for the purpose of profit is prohibited.

4.23.3 RESPONSIBLE PARTY

4.23.3.1 When completing the application form, each organization must indicate a designated responsible member, age eighteen or older. “Responsibility” shall include control of the group using the rooms, and keeping the room clean. If the rules and regulations for use of the facility are not complied with, this member will be contacted.

4.23.4 ROOM HOURS AND CAPACITY

4.23.4.1 The library meeting rooms are available Monday-Thursday, 9-9; and Friday and Saturday, 9-5. If meetings run past the library’s closing time, it is up to the designated responsible member to turn off the meeting room lights, close and lock the door, and return the room key in the library’s bookdrop. The kitchen must be restored to order and locked at closing time. Maximum room capacities are as follows:

Room 1 25 people Room 4 50 people

Room 2 25 people Room 5 50 people

Room 3 50 people Room 4-5 100 people

Room 1-2 50 people Room 6 25 people

Room 2-3 75 people

Room 1-3 100 people

4.23.5 PARKING AND BUILDING ENTRANCES

4.23.5.1 Parking for users of meeting rooms is limited to the lot at the front of the building. The reserved parking slots at the side of the building are not available for public use. In normal circumstances (i.e. in non-emergency situations) only the front doors may be used as exits. The person reserving the meeting room will be held liable if either of the side exit doors are used, or left unlocked after hours.

4.23.6 MAINTENANCE OF ROOM

4.23.6.1 Organizations are responsible for arranging chairs and tables for their meetings, and returning them to the original position. Chairs and tables may not be moved from room to room, without permission from the librarian in charge. (Additional chairs and tables may be housed in the chair and table storage room.) The room must be returned to its original condition at meeting’s end. If cleaning is necessary, a key to the janitor’s closet may be obtained from the library. The closet must be locked, with equipment returned, before the group leaves. If possible, city maintenance staff will set up the rooms as specified on the group’s meeting room application, but this is based on availability of staff, and cannot be guaranteed.

4.23.7 OFFICIAL FLAGS

4.23.7.1 Unless specific exceptions are made, only the official flags of the United States, the State of Wisconsin, and the City of Muskego shall be hung, displayed, or otherwise presented for public exposure. This rule shall apply to both the interior and the exterior of the library building.

4.23.8 DISPLAY

4.23.8.1 No part of the lobby or hallways of the library building shall be used for displays or exhibits without prior permission.

4.23.9 USE OF EQUIPMENT

4.23.9.1 Audio-visual equipment must be reserved in advance through the library circulation desk. Prior instruction in use may be necessary, and a time for such instruction must be arranged prior to use because staff will generally not be able to leave service desks on demand.

4.23.10 DATA CONNECTIONS

4.23.10.1 Data connections in meeting rooms are intended for City of Muskego use only. Users of meeting rooms may not use such connections unless a city employee is in attendance.

4.23.11 NO SMOKING

4.23.11.1 SMOKING IS NOT ALLOWED ANYWHERE IN THE LIBRARY BUILDING. Individuals wishing to smoke must go outside to do so, but may not block the main entrance of the building.

4.23.12 LIGHTING CANDLES, ETC.

4.23.12.1 Use of lighted candles or other sources of flame and smoke are prohibited, to ensure that the sprinkler system is not activated.

4.23.13 USE OF ALCOHOLIC BEVERAGES

4.23.13.1 Beer and other alcoholic beverages are prohibited on the premises.

4.23.14 FOOD/BEVERAGES

4.23.14.1 Permission for the serving and/or cooking of food is obtained through completion of the room reservation form. The kitchen is shared among the five meeting rooms, and consideration for other groups is requested. In addition, the kitchen must be left clean, with all food removed, or wrapped and disposed of in proper receptacles, not down the sink.

4.23.14.2 Leave the kitchen looking as you would like to find it on your next visit. Maintenance includes cleaning countertops, tables, appliances, sinks and floors. Organizations must provide their own cleaning supplies, such as dish detergent, towels, etc.

4.23.15 CHAPERONES

4.23.15.1 When minors use the meeting rooms, there shall be at least two chaperones present for every 25 minors. The chaperones shall attend the entire event, being sure no children are left unattended after it is over.

4.23.16 BEHAVIOR

4.23.16.1 Anyone using the meeting rooms shall be expected to exhibit proper behavior at all times, as outlined in the library board policy, section 4.16. Failure to comply with this requirement may result in forfeiture of future use privileges. Please be aware that the meeting room partitions are not solid walls, and have consideration for other users.

4.23.17 KEYS

4.23.17.1 Meeting rooms are kept locked at all times. Meeting room and kitchen keys are available at the circulation desk. Library staff are not allowed to give out keys without seeing a copy of the signed meeting room application.

4.23.17.2 Lights must be turned off, and doors locked upon completion of the meeting. Be aware that the main doors are locked at closing time. They will lock after you when you leave.

4.23.18 STORAGE

4.23.18.1 At the present time, there is no room available for storage.

4.23.19 HEATING/COOLING

4.23.19.1 Heating and air conditioning are pre-set, and programmed according to current conditions. They cannot be adjusted.

4.23.20 RESTROOMS

4.23.20.1 Restrooms, including one intended for use by the disabled, are located in the northeast corner of the meeting room area, across from meeting room five. Regular exits are on the north and west sides of the building, with an emergency exit[s] to the south and east. In case of fire, leave through the nearest exit.

4.23.21 LIABILITY

4.23.21.1 The City of Muskego, upon recommendation of the library board, reserves the right herewith to hold any organization or its members individually liable for damages to the building, and/or the equipment and facilities contained therein. Charges to repair damages or replace broken items will be assessed to the organization and/or its members accordingly.

4.23.21.2 The City of Muskego, and the Muskego Public Library Board, will not be responsible for any theft, loss, or damage of personal or organization equipment brought onto the premises.

4.23.22 EXCEPTIONS

4.23.22.1 Exceptions to any of the above will need prior approval from the library board, the library director, or her/his designee.

4.23.23 Application for use of meeting room: See policy/procedure book for current form.

4.24 Use of Study Rooms:

4.24.1 ELIGIBILITY

4.24.1.1 Study rooms shall be used only by Muskego Public Library cardholders, or by those providing tutoring to cardholders.

4.24.1.2 Use of rooms by political, commercial, or labor groups, other than Muskego municipal employees, is prohibited.

4.24.1.3 Use of rooms for the purpose of individual or joint solicitations for funds, alms giving, sales of merchandise, seeking of gifts or requests, etc. for the purpose of profit is prohibited.

4.24.2 REGISTRATION

4.24.2.1 available on a first-come, first-served basis, and generally cannot be reserved in advance. (Exceptions may be made when audio-visual equipment is involved. See below.) Rooms may be used for one hour. However, if no one else is waiting, that time may be extended, at the discretion of the librarian in charge.

4.24.3 RESPONSIBLE PARTY

4.24.3.1 When signing the room use form, individuals are taking responsibility for control of the group using the room, and for keeping the room clean. If the rules and regulations for use of the facility are not complied with, this person will be contacted.

4.24.4 ROOM HOURS AND CAPACITY

4.24.4.1 Study rooms are available Monday-Thursday, 9-8:45, and Friday and Saturday, 9-4:45. Two two-person and two four-person rooms are available. Larger groups may be eligible to register for a meeting room, but study room capacities will not be exceeded.

4.24.5 MAINTENANCE OF ROOM

4.24.5.1 Study room chairs and tables may not be re-arranged or moved from room to room, without permission from the librarian in charge. The room must be returned to its original condition at meeting’s end.

4.24.6 USE OF EQUIPMENT

4.24.6.1 Audio-visual equipment must be reserved in advance through the library circulation desk. Prior instruction in use may be necessary, and a time for such instruction must be arranged prior to use because staff will generally not be able to leave service desks on demand.

4.24.7 NO SMOKING

4.24.7.1 SMOKING IS NOT ALLOWED ANYWHERE IN THE LIBRARY BUILDING. Individuals wishing to smoke must go outside to do so, but may not block the main entrance of the building.

4.24.8 USE OF ALCOHOLIC BEVERAGES

4.24.8.1 Beer and other alcoholic beverages are prohibited on the premises.

4.24.9 FOOD/BEVERAGES

4.24.9.1 Food and beverages are not allowed in the library proper.

4.24.10 BEHAVIOR

4.24.10.1 Anyone using the study rooms shall be expected to exhibit proper behavior at all times, as outlined in the library board policy, section 4.16. Failure to comply with this requirement may be cause for expulsion from the library. Please be aware that study room partitions are not designed to accommodate loud noises, and show consideration for other users by speaking quietly.

4.24.11 KEYS

4.24.11.1 Study rooms are kept locked when not in use. The reference desk staff will ask that the room use form be signed before a key is made available. These forms are destroyed at days’ end, when use statistics are gathered, and the condition of the rooms has been ascertained. Lights must be turned off, and doors closed upon completion of the meeting.

4.24.12 HEATING/COOLING

4.24.12.1 Heating and air conditioning are pre-set, and programmed according to current conditions. They cannot be adjusted.

4.24.13 LIABILITY

4.14.13.1 The City of Muskego, upon recommendation of the library board, reserves the right herewith to hold any individual liable for damages to the building, and/or the equipment and facilities contained therein. Charges to repair damages or replace broken items will be assessed accordingly.

1.24.13.2 The City of Muskego, and the Muskego Public Library Board, will not be responsible for any theft, loss, or damage of personal property brought onto the premises.

4.24.14 EXCEPTIONS

4.24.14.1 Exceptions to any of the above will need prior approval from the library board, the library director, or her/his designee.

4.24.15 Sign-in sheet for use of study room: See policy/procedure book for current form.

4.25 Library Evacuation Procedure:

4.25.1 Fire: These procedures are meant to serve as a guide. Common sense should dictate that personnel are not expected to enter smoke-filled or fire-involved areas simply because the procedure says "use closest exit." We are attempting to clear the building as quickly as possible, preventing injury or loss of life in the process.

4.25.1.2 Once you are out of the building, stay out, until notified by the fire department that it is safe to re-enter.

4.25.1.3 Staff is not allowed to check out materials, etc. before exiting.

4.25.1.4 To ensure that everyone has escaped, we will congregate on the west side of the building, away from the front doors, and out of the path of emergency vehicles.

4.25.1.4.1 Senior library staff, e.g., Director, Assistant Director, Heads of Public Services, Reference Services, and Support Services, or their designates, will be responsible for ascertaining whether all members of their unit are present and informing the fire department of anyone who seems to be missing.

4.25.1.5 The call to the fire department is now made automatically, but a back-up call to 911 should be made by the reference librarian on duty, if conditions permit.

4.25.1.6 In the event of fire, natural, or other disaster, the instructions of emergency personnel supersede all others.

4.25.1.7 The Reference librarian on duty will use the PA system, instructing everyone to treat the alarm as an emergency, and to leave the building immediately, using the closest available exit.

4.25.1.7.1 The exits are: the main exit, on the north side (front) of the building; the west and east exits, at the ends of the front hallway; the west exit at the center of the building, off the children’s section; and the south exit, at the back of the building.

4.25.1.7.2 The children’s area-west and south exits do not lead to continuous concrete pathways. If you see someone in a wheelchair, assist him/her to use the north or west exits, if practicable.

4.25.2 Tornado: The weather radio must be kept on during library open hours.

4.25.2.1 In case of a tornado warning for our vicinity, the reference librarian will use the PA system to inform those in the building of the problem, and invite them to seek shelter in windowless areas.

4.25.2.1.2 These windowless areas are: the reading room; the restrooms; and the corridor from meeting room six to the beginning of the library office proper, including the supply room, the mail room, and the staff restroom. If this area is used, close all open office doors.

4.25.2.2 We cannot force people to stay in the building in a weather emergency, but once a warning is given, staff may not stop to check out materials, or to conduct other busines